Counselling
The UCT Employee Health and Wellness Programme is a confidential work / life resource / benefit provided by UCT for employees at no cost to the employee.
- Telephonic counselling: Toll free number: 080 111 3945
- The all-new Lyra Wellbeing (previously ICAS) On-the-Go app lets you chat live with a counsellor and gives you and your family access to 24/7/365 EWP info on your health and wellness needs. – UNI003
- Please call me: *134*905#
- Email: callback@icas.co.za (For call-back requests)
- Email: uct@icas.co.za
We believe counselling can be very useful in many circumstances, and encourage staff to utilise the counselling that is available via UCT to minimise any stressors (work or personal) that might impact on their overall well-being.
What is the UCT Employee Health and Wellness Programme (EHWP)?
The UCT Employee Health and Wellness Programme is a confidential work / life resource / benefit provided by UCT for employees at no cost to the employee.
What is the purpose of the counselling?
The goal of the counselling is to offer confidential and experienced help with the resolution of personal, as well as problems that are affecting work, or has the potential to affect work. Counselling can help most troubled employees find new alternatives and other resources to deal more effectively with their problems. These problems could include: marital and family conflicts, emotional problems, illness, financial difficulties, drug and alcohol abuse, job stress and burnout, legal difficulties, eldercare, childcare, parenting issues, balancing work and family, depression, anxiety, HIV and AIDS, compulsive gambling, and other major life changes.
The counselling process is designed to help people understand or overcome their personal problems. Such problems, if left unresolved can result in family disruption, job loss, and severe health problems.
Telephonic counselling
The University, through the Organisational Health and Wellness office, offers support for its employees through access to two toll-free telephonic counselling services.
| Lyra Wellbeing (formerly ICAS) | SADAG (South African Depression and Anxiety Group) |
|---|---|
|
Toll-free number: 0801 113 945 from a Telkom line Email: uct@icas.co.za |
Toll-free number: 0800 171 171 from a Telkom line (available 24 hours a day) Or send an SMS to 31393 to request a call back. Or email office@anxiety.org.za for a counsellor to call you back. |
| Free telephonic counselling for stress, relationships, HIV & AIDS, depression, trauma, burnout, anxiety, health issues, substance abuse, family matters, conflict, change, work issues, diversity, bereavement, legal and financial issues. | Free telephonic counselling for depression, anxiety / panic, trauma / PTSD, bipolar, suicide, ADHD, Obsessive Compulsive Disorder and other mental health disorders. |
| Learn more about the ICAS toll-free counselling service. | Visit the SADAG website for useful resources such as questionnaires, articles and online videos. |
On-site counsellors
All the counsellors are only available at specified time. Should you wish to make an appointment to see a Lyra Wellbeing counsellor, please call the toll-free line to make a booking: 080 111 3945 or the contact person as indicated.
- UCT Bremner Building: 10h00–14h00 on Monday, Wednesday and Friday.
- UCT Faculty of Health Sciences: 10h00–14h00 on Monday, Wednesday, Friday.
- UCT Graduate School of Business (GSB): 09h00–13h00 every last Wednesday in the month.
Eligibility – who can use the counselling?
The counselling is open to all employees and members of their immediate family (classified as spouse, life partner and minor children).
Programme integrity and confidentiality
As privacy and confidentiality is the foundation of the Organisational Health and Staff Wellness office, all contacts with the UCT counselling process are guaranteed absolute confidentiality. Information shared with a counsellor will not be disclosed to anyone without your written consent, unless required by law. To ensure privacy, counselling records are kept as separate records, and counselling information is not included in medical records or personnel files.
Voluntary
The decision to participate in counselling is voluntary and up to the individual employee or family member. A recommendation may be made from a third party, but the final decision is the employee's as to whether to make use of the service or not.
Contacting the Organisational Health and Staff Wellness office for counselling
For more information, please call Lyra Wellbeing toll free number 080 111 3945
Self-assessment questionnaires
A set of self-assessment questionnaires have been provided by SADAG (South African Depression and Anxiety Group). If an issue is identified, please seek support via the counselling services mentioned above.