Important Announcement:

Announcement of Kaelo as the New Primary Healthcare Provider 1 January 2024


The migration of members to Kaelo MyHealth Plus was successfully completed for take on from 1 January 2024.  Members received their notification and membership number before 31 December 2023.

If any staff member has not received their membership confirmation by SMS, they must contact the Kaelo client services call centre to update their details on 0861 665 665.


Compulsory cover


PASS PC 2 - 6 (permanent and T2)

The Coalition of Unions has appointed Kaelo Health as the service provider for primary healthcare to PASS staff members in pay classes 2-6 effective 1 January 2024.

Membership to UCT Kaelo MyHealth Plus is compulsory for all PASS staff in pay classes 2 to 6 on permanent and T2 conditions of service.

Cover will commence from 1 January 2024 and the cost per employee will be deducted from their cost of employment (CoE).

As an alternative, staff members in this category have the option to remain on or join the University's medical aid scheme or to be the main or spouse/partner dependant on another external registered South African medical aid scheme.

Proof of cover, a current membership certificate, must be sent to the healthcare office. Failure to provide appropriate proof of cover will result in the automatic activation of a UCT Kaelo MyHealth Plus membership for the main member.

A promotion to pay class 7 or above will carry different medical aid requirements and conditions of service and must be adhered too.

Statutory notice

Kaelo Health is not a registered medical aid scheme, and the cover is not the same as that of a medical scheme. This is not a substitute for medical scheme membership.

Post-retirement medical aid subsidy

Only permanent staff members appointed prior to 01 January 2018; and who provide proof of continuous cover on either the UCT medical aid scheme OR external registered South African medical aid scheme/s (as either the main member or spouse dependant) may be eligible to receive the UCT post-retirement medical aid subsidy. Eligible staff members wishing to use the subsidy must transfer to the UCT medical aid scheme prior to retiring.

All T2 staff members do not qualify for the UCT post-retirement medical aid subsidy.

Staff members who choose the primary healthcare insurance option will not qualify for the subsidy on retirement.

Kaelo Health 2024 MyHealth Plus Brochure
Kaelo Health 2024 Accident Cover Comparison Brochure
KAELO 2024 - Contribution table
KAELO 2024 - Chronic Application Form

Page last updated 06 June 2024